I build custom solutions for clients, primarily in the area of e-commerce. I am also responsible for assisting web developers/designers in troubleshooting issues from web hosting to integration of custom programming.
My current employer is also a hosting company in which I have had many years working directly with Windows servers/IIS, DNS, SSL and email. More recently we have implemented Plesk Parallels to manage customer accounts. My responsibilities include writing documentation for staff to use the Parallels system and migrating approx 450 hosting accounts to the new system.